Snug gives renters a score based on their profile that is meant to match them to properties, but critics say the process is opaque and skirts the law on rental bidding
One of Australia’s fastest growing rental application platforms is using renters’ data in obscure and potentially discriminatory ways to “score” their applications against rental properties, and gives them a higher score when they offer to pay more rent, a Guardian Australia investigation has found.
Snug, which serves as an intermediary between renters and real estate agents, denies that it facilitates rental bidding. It claims its mission is to “make renting easier” thanks to a platform designed “to facilitate a better relationship between renters and agents”. It says it believes “transparent rental relationships result in better outcomes for all parties”.
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Source: The Guardian